Introduction to Records Management: Types of Records
By Kim Olson
In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.
Records Management: An Introduction to Filing Rules and Indexing (Screencast)
In this screencast, learners read an explanation of the file rules and indexing that have been developed by the Association of Records Managers and Administrators.
How to Evaluate a Problem Statement using MEA and IPO Techniques
By Matthew Green
In this learning activity you'll discover how to evaluate a problem statement using both the MEA and the IP Techniques.
Problem Solving: Using a Run Chart
By Mitch Vesaas
You'll understand how to use a run chart to describe a manufacturing problem.
The Professional's Guide to Telephone Etiquette
By Dar DeBruin-Hein
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Problem Solving: Using a Decision Matrix
The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.
Business Records Management
In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.
Records Management: Applying ARMA Rules to Business Filing
In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.