The learner will understand the use and importance of an action plan as a problem-solving tool.
Problem-Solving Techniques: Action Plans
What's an action plan?
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
What's an action plan?
Correct Answer
It's an important step in the problem-solving method.
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
What's an action plan?
Your Answer
Correct Answer
It's an important step in the problem-solving method.
Question 1 of 10
Problem-Solving Techniques: Action Plans
How does the action plan tool help keep team members organized?
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
How does the action plan tool help keep team members organized?
Correct Answer
The action plan should include a calendar/schedule, so every team member knows when things need to be done.
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
How does the action plan tool help keep team members organized?
Your Answer
Correct Answer
The action plan should include a calendar/schedule, so every team member knows when things need to be done.
Question 1 of 10
Problem-Solving Techniques: Action Plans
How does a good action plan allocate the resources needed?
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
How does a good action plan allocate the resources needed?
Correct Answer
By making sure there are enough team members and time to accomplish the plan actions
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
How does a good action plan allocate the resources needed?
Your Answer
Correct Answer
By making sure there are enough team members and time to accomplish the plan actions
Question 1 of 10
Problem-Solving Techniques: Action Plans
Why does the Finance Department need to know what the company action plan is?
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A good action plan includes the necessary budget estimates and employee resources, so the Finance Department will most likely need to be included in the tasks of the plan.
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The Finance Department doesn't need to be a part of the action plan. It just needs to report the bad news at the end of the project.
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
Why does the Finance Department need to know what the company action plan is?
Correct Answer
A good action plan includes the necessary budget estimates and employee resources, so the Finance Department will most likely need to be included in the tasks of the plan.
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
Why does the Finance Department need to know what the company action plan is?
Your Answer
Correct Answer
A good action plan includes the necessary budget estimates and employee resources, so the Finance Department will most likely need to be included in the tasks of the plan.
Question 1 of 10
Problem-Solving Techniques: Action Plans
Who needs to see the plan besides those writing it?
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
Who needs to see the plan besides those writing it?
Correct Answer
Anyone in the company personnel flowchart that has responsibility for the implementation and funding of the plan
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
Who needs to see the plan besides those writing it?
Your Answer
Correct Answer
Anyone in the company personnel flowchart that has responsibility for the implementation and funding of the plan
Question 1 of 10
Problem-Solving Techniques: Action Plans
Who ultimately authorizes the action plan?
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
Who ultimately authorizes the action plan?
Correct Answer
An upper management decision-maker like the CEO, COO, director, supervisor, or another authorized corporate responsible party
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
Who ultimately authorizes the action plan?
Your Answer
Correct Answer
An upper management decision-maker like the CEO, COO, director, supervisor, or another authorized corporate responsible party
Question 1 of 10
Problem-Solving Techniques: Action Plans
Who actually writes the action plan?
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
Who actually writes the action plan?
Correct Answer
It depends
The actual drafting of an action plan can take place in the problem-solving team meetings, however, it's important to note that one person should be identified as the person who puts together all the various parts of the plan into one organized format. Members of the team can edit the final draft, as can outside objective parties, but it is ultimately the responsibility of the team leader/facilitator to get the "plan" to the authorized signer in its final form.
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
Who actually writes the action plan?
Your Answer
Correct Answer
It depends
The actual drafting of an action plan can take place in the problem-solving team meetings, however, it's important to note that one person should be identified as the person who puts together all the various parts of the plan into one organized format. Members of the team can edit the final draft, as can outside objective parties, but it is ultimately the responsibility of the team leader/facilitator to get the "plan" to the authorized signer in its final form.
Question 1 of 10
Problem-Solving Techniques: Action Plans
How does the team measure plan progress?
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
How does the team measure plan progress?
Correct Answer
The action plan should include milestones and other scheduled task beginnings and endings (Gantt chart).
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
How does the team measure plan progress?
Your Answer
Correct Answer
The action plan should include milestones and other scheduled task beginnings and endings (Gantt chart).
Question 1 of 10
Problem-Solving Techniques: Action Plans
When communicating the action plan to your team, is it preferable to do it in writing or orally in a team meeting?
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
When communicating the action plan to your team, is it preferable to do it in writing or orally in a team meeting?
Correct Answer
Both of the above
It's important to remember that verbal communication with your team is preferrable. Using the written plan during your team meeting ensures everyone hears and understands the content, direction, and tasks of the plan.
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
When communicating the action plan to your team, is it preferable to do it in writing or orally in a team meeting?
Your Answer
Correct Answer
Both of the above
It's important to remember that verbal communication with your team is preferrable. Using the written plan during your team meeting ensures everyone hears and understands the content, direction, and tasks of the plan.
Question 1 of 10
Problem-Solving Techniques: Action Plans
Is it sometimes too late in the process of doing your action plan to re-think the need for additional team members or skillsets?
Question 1 of 10
Problem-Solving Techniques: Action Plans
Correct!
Is it sometimes too late in the process of doing your action plan to re-think the need for additional team members or skillsets?
Correct Answer
No, there are several perfect times to take a look at your team members' skills, and, if needed, recruit another member with the necessary skills.
It's important to remember that problem-solving can be four steps forward and one step back. Don't be afraid to re-evaluate any of the steps in the process, including going all the way back to analyze the root cause again.
Question 1 of 10
Problem-Solving Techniques: Action Plans
Incorrect
Is it sometimes too late in the process of doing your action plan to re-think the need for additional team members or skillsets?
Your Answer
Correct Answer
No, there are several perfect times to take a look at your team members' skills, and, if needed, recruit another member with the necessary skills.
It's important to remember that problem-solving can be four steps forward and one step back. Don't be afraid to re-evaluate any of the steps in the process, including going all the way back to analyze the root cause again.
Question 1 of 10
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- 4/14/2015
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- 4/14/2015
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Problem-Solving Techniques: Action Plans by Fox Valley Technical College is licensed under a Creative Commons Attribution 3.0 Unported License.