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Value-Added vs. Non-Value-Added Activities

In this interactive object, learners read a description of value-added and non-value-added activities and then place various work duties into these two categories.
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1/26/2005 On the final slide filing insurance claims is listed as a value-added activity. What kind of insurance claim are you referring to? That was confusing to me. I have looked at all 3 of your Lean learning objects and they look great. Thanks

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