The learner will understand how to write an effective business email.

Writing Effective Business Emails

Correct!

What type of paragraphs should be used in an effective business email?

Correct Answer

All the above

Explanation:

Paragraphs in a business email should provide details but get to the point quickly. They should be focused on the topic and provide a frame of reference.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

What type of paragraphs should be used in an effective business email?

Your Answer

Correct Answer

All the above

Explanation:

Paragraphs in a business email should provide details but get to the point quickly. They should be focused on the topic and provide a frame of reference.

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Question 1 of 10

Writing Effective Business Emails

Which of the following salutations or greetings is the correct way to begin a business email to an individual?

Question 1 of 10

Writing Effective Business Emails

Correct!

Which of the following salutations or greetings is the correct way to begin a business email to an individual?

Correct Answer

Dr. Jones,

Explanation:

Although you don't need to use the word "Dear" at the beginning of a business email, the email should start with a salutaton of Mr., Ms., or Dr. to show it's a business and not a personal message.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

Which of the following salutations or greetings is the correct way to begin a business email to an individual?

Your Answer

Correct Answer

Dr. Jones,

Explanation:

Although you don't need to use the word "Dear" at the beginning of a business email, the email should start with a salutaton of Mr., Ms., or Dr. to show it's a business and not a personal message.

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Question 1 of 10

Writing Effective Business Emails

Correct!

The closing paragraph should include what types of items?

Correct Answer

A positive statement and the opportunity for the recipient to ask questions

Explanation:

The closing paragraph should provide the opportunity for the recipient to reply with questions if necessary and should include a positive comment to keep the lines of communication open. 

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Question 1 of 10

Writing Effective Business Emails

Incorrect

The closing paragraph should include what types of items?

Your Answer

Correct Answer

A positive statement and the opportunity for the recipient to ask questions

Explanation:

The closing paragraph should provide the opportunity for the recipient to reply with questions if necessary and should include a positive comment to keep the lines of communication open. 

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Question 1 of 10

Writing Effective Business Emails

If people do not want their email address listed in the email, you should:

Question 1 of 10

Writing Effective Business Emails

Correct!

If people do not want their email address listed in the email, you should:

Correct Answer

Use the blind copy or BCC function

Explanation:

Some people are protective of their privacy and don't want their email address listed.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

If people do not want their email address listed in the email, you should:

Your Answer

Correct Answer

Use the blind copy or BCC function

Explanation:

Some people are protective of their privacy and don't want their email address listed.

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Question 1 of 10

Writing Effective Business Emails

Question 1 of 10

Writing Effective Business Emails

Correct!

Using "Hi" in the subject line can indicate:

Correct Answer

The email is a low-priority

Explanation:

The word "Hi" in the subject line suggests an informal message that is not important.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

Using "Hi" in the subject line can indicate:

Your Answer

Correct Answer

The email is a low-priority

Explanation:

The word "Hi" in the subject line suggests an informal message that is not important.

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Question 1 of 10

Writing Effective Business Emails

Correct!

Business emails should end with what important pieces of information?

Correct Answer

The sender's name, title, and contact information

Explanation:

By providing your name and contact information, the recipient will have that information readily available and will know how to contact you.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

Business emails should end with what important pieces of information?

Your Answer

Correct Answer

The sender's name, title, and contact information

Explanation:

By providing your name and contact information, the recipient will have that information readily available and will know how to contact you.

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Question 1 of 10

Writing Effective Business Emails

Correct!

The subject line should contain what kinds of words?

Correct Answer

Action-oriented words that are specific and state a purpose

Explanation:

If the subject line contains action-oriented words that are specific and state a purpose, the recipient is more likely to read the message in a timely manner. 

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Question 1 of 10

Writing Effective Business Emails

Incorrect

The subject line should contain what kinds of words?

Your Answer

Correct Answer

Action-oriented words that are specific and state a purpose

Explanation:

If the subject line contains action-oriented words that are specific and state a purpose, the recipient is more likely to read the message in a timely manner. 

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Question 1 of 10

Writing Effective Business Emails

Correct!

When should text message icons or abbreviations such as LOL and OMG be used in an email?

Correct Answer

When it is a personal email and not a business email

Explanation:

Although business emails are less formal than business letters, they are not personal emails and should remain professional without text abbreviations, icons, or colored print.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

When should text message icons or abbreviations such as LOL and OMG be used in an email?

Your Answer

Correct Answer

When it is a personal email and not a business email

Explanation:

Although business emails are less formal than business letters, they are not personal emails and should remain professional without text abbreviations, icons, or colored print.

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Question 1 of 10

Writing Effective Business Emails

Correct!

Which email statement has a professional tone and specific information?

Correct Answer

The RFP is due on Tuesday, March 16, and will need to be sent by certified mail.

Explanation:

An effective, professional email includes specific information. When writing an email, read it twice to check for any typos or misspelled words.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

Which email statement has a professional tone and specific information?

Your Answer

Correct Answer

The RFP is due on Tuesday, March 16, and will need to be sent by certified mail.

Explanation:

An effective, professional email includes specific information. When writing an email, read it twice to check for any typos or misspelled words.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

When beginning a business email, you should first:

Correct Answer

Verify you have the right email addresses and enter them correctly

Explanation:

Verifying the address ensures the right person will receive the email.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

When beginning a business email, you should first:

Your Answer

Correct Answer

Verify you have the right email addresses and enter them correctly

Explanation:

Verifying the address ensures the right person will receive the email.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

When writing a business email, why is it not effective to put words in all caps?

Correct Answer

It can create the wrong impression to the recipient

Explanation:

Using all capital letters gives the impression the writer is shouting or angry about something.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

When writing a business email, why is it not effective to put words in all caps?

Your Answer

Correct Answer

It can create the wrong impression to the recipient

Explanation:

Using all capital letters gives the impression the writer is shouting or angry about something.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

How should you start your email message?

Correct Answer

Start with a respectful greeting, such as Mr., Ms, or Dr., followed by the recipient's last name. If you know the individual personally, you may use a first name.

Explanation:

The opening salutation should be a business greeting but should not use the word "Dear" because it is not a formal business letter.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

How should you start your email message?

Your Answer

Correct Answer

Start with a respectful greeting, such as Mr., Ms, or Dr., followed by the recipient's last name. If you know the individual personally, you may use a first name.

Explanation:

The opening salutation should be a business greeting but should not use the word "Dear" because it is not a formal business letter.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

What step should be taken when attaching a file to a business email?

Correct Answer

Mention in the email that a file is attached and state the number of attachments

Explanation:

It is a good practice to alert the recipient that there is an attachment and how many files are attached. A pdf is the preferred type of file to attach.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

What step should be taken when attaching a file to a business email?

Your Answer

Correct Answer

Mention in the email that a file is attached and state the number of attachments

Explanation:

It is a good practice to alert the recipient that there is an attachment and how many files are attached. A pdf is the preferred type of file to attach.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Question 1 of 10

Writing Effective Business Emails

Correct!

Writing an effective, professonal email makes you:

Correct Answer

A valued employee

 Finish
Question 1 of 10

Writing Effective Business Emails

Incorrect

Writing an effective, professonal email makes you:

Your Answer

Correct Answer

A valued employee

 Finish
Question 1 of 10
Writing Effective Business Emails

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Published
4/20/2015
Last Updated
4/20/2015
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Writing Effective Business Emails by Fox Valley Technical College is licensed under a Creative Commons Attribution 3.0 Unported License.