Topics of this game:
- How much can Guest Service Agents refund Platinum Members for a damaged item?
- What does Short Ship mean?
- How much can Guest Service Agents appease a guest who are missing a gift with purchase that we confirmed in ATG was added to their order?
- Guests can return or exchange a damaged product from ulta.com to a local Ulta Beauty store or return it to our warehouse.
- If a guest received another guests order, they should return it to their local Ulta Beauty.
- How much can Guest Service Agents reship to a Rewards member who we confirmed did not receive their order?
- If an item is being refunded for the appropriate reasons, the proper amount of sales tax should be added to the refund amount. Sales tax calculation should be minus any discounts used.
- How would an Guest Service Agent determine if the items in a order are coming from two different warehouses?
- When should a Guest Service Agent replace a lost order?
