Distinguishing Leadership and Management Activities
By Ann Heidkamp
Students read about the key differences between management and leadership activities. In an interactive activity, they identify typical supervisory activities as either management or leadership and respond with their own examples.
Building Relationships Through Active Listening
Learners will examine the four steps to listen actively to improve relationships.
Lean/Six Sigma Culture
By Kaye Krueger
Learners read about the characteristics of a lean/six sigma culture.
By Jody Cooper
In this interactive object, learners follow the litigation process from the filing of a court case through the filing of an appeal. Learners’ choices will move the case in different directions, based on the actions of the parties and the Court. A quiz completes the activity.
Learners test their knowledge of jurisdiction issues by matching case scenarios to the correct court. The cases involve the following courts: Circuit, Small Claims, Probate, District, Bankruptcy, State Appellate Court, Wisconsin Supreme Court, and U.S. Supreme Courthouse.
Writing Effective Goals for Employee Motivation
In this learning activity you'll review how to write effective goal statements.
A Model for Initiating Conflict Resolution
In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).
The Criminal Law Process
Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.
Overcoming Barriers to Critical Thinking: People-Related Obstacles
By Therese Nemec
The learner will identify techniques to use to overcome people-related barriers to critical thinking.
By Laurie Jarvis
In this learning activity you'll complete a job application and learn why each section is important.
Records Management: Applying ARMA Rules to Business Filing
By Kim Olson
In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.
5S for the Office
Learners read how each of the steps in 5S can be used to organize an office.
Test Your Business Etiquette
By Patricia Pollock
Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.
Introduction to Records Management: Types of Records
In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.
Quality Assurance: A Self-Check Exercise
By John Stewart
Learners answer 24 multiple-choice questions regarding quality assurance. Immediate feedback is provided.
Business Records Management
By Dar DeBruin-Hein
In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.
In this activity, you'll identify what constitutes harassment and discrimination of a protected class member.
Hello, May I Help You?
By Rosie Bunnow
Learners access information on telephone techniques in the workplace and create customer focused responses.
Is Business Ownership for Me?
By Julann Jatczak
Students complete a questionnaire to help identify their readiness for business ownership.
Records Management: An Introduction to Filing Rules and Indexing
In this interactive object, learners read an explanation of the file rules and indexing that have been developed by the Association of Records Managers and Administrators. Students then test their knowledge of indexing in a drag-and-drop exercise.
Thinking Outside the Box
By Barbara Liang
Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.
The Red Tag System Used in the 5S Process
Learners read about a process for sorting items in the workplace. "Sort" is the first of the five steps in 5S.
Recharging Your Attitude
By Andrea Krabbe
Learners will determine if they are satisfied with their attitudes and then rank tips for regaining a positive disposition in the workplace.
The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.
By Janet Braun
The learner will understand the meaning of terms and acronyms commonly used in a lean production system.