Building Relationships Through Active Listening
Learners will examine the four steps to listen actively to improve relationships.
Overcoming Barriers to Critical Thinking: People-Related Obstacles
By Therese Nemec
The learner will identify techniques to use to overcome people-related barriers to critical thinking.
Records Management: An Introduction to Filing Rules and Indexing
By Kim Olson
In this interactive object, learners read an explanation of the file rules and indexing that have been developed by the Association of Records Managers and Administrators. Students then test their knowledge of indexing in a drag-and-drop exercise.
By Jody Cooper
Learners test their knowledge of jurisdiction issues by matching case scenarios to the correct court. The cases involve the following courts: Circuit, Small Claims, Probate, District, Bankruptcy, State Appellate Court, Wisconsin Supreme Court, and U.S. Supreme Courthouse.
Test Your Business Etiquette
By Patricia Pollock
Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.
Lean/Six Sigma Culture
By Kaye Krueger
Learners read about the characteristics of a lean/six sigma culture.
Writing Effective Goals for Employee Motivation
By Ann Heidkamp
In this learning activity you'll review how to write effective goal statements.
By Laurie Jarvis
In this learning activity you'll complete a job application and learn why each section is important.
Overcoming Barriers to Critical Thinking: Being Human
The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.
Hello, May I Help You?
By Rosie Bunnow
Learners access information on telephone techniques in the workplace and create customer focused responses.
Classifying Goods for the Business Market
By Tammy Ladwig
Learners read about the process of dividing industrial goods into the categories of entering, foundation, and facilitating.
Recharging Your Attitude
By Andrea Krabbe
Learners will determine if they are satisfied with their attitudes and then rank tips for regaining a positive disposition in the workplace.
The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.
Barriers to Critical Thinking: Being Human
The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.
Sexual Harassment: The Three Types
In this learning activity, you'll identify the three types of sexual harassment.
Giving Effective Praise
Students review the conditions for giving statements of praise in a way that will motivate employees. They then practice writing these kinds of statements.
A Model for Initiating Conflict Resolution
In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).
The Criminal Law Process
Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.
Learners read a brief description of Kaizen and how it helps to eliminate waste in a process.
5S for the Office
Learners read how each of the steps in 5S can be used to organize an office.
What is Sigma? Why Six?
By Lee Binz
Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.
Six Sigma Levels and the Cost of Quality
Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.
Quality Assurance: A Self-Check Exercise
By John Stewart
Learners answer 24 multiple-choice questions regarding quality assurance. Immediate feedback is provided.
The You View
By Jennifer McIntosh, Barbara Laedtke
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
Task Roles in Effective Teams
The learner will identify individual roles that help teams accomplish goals.