In this learning activity you'll practice formatting a rejection letter by arranging customer service content.

Learners follow the FMEA process to predict potential failures and to prevent them. This activity uses the example of getting to work to help participants comprehend the concepts and to apply them to their own work processes.

Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.

Students view the steps, symbols, and benefits of creating a process flowchart. They then perform a self-assessment to determine their level of understanding.

In this interactive object, learners identify the feelings and values that motivate them and others to take responsibility for improving ethics in the workplace.

In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.

Students read about the use of business cards in various countries and the customs that Americans should follow when presenting a card in those parts of the world.

Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.

Learners follow step-by-step instructions for creating a current-state map to identify how materials and information flow.

In this interactive object, learners view the icons and symbols used most frequently in value steam mapping. A matching activity completes the object.

Learners read how each of the steps in 5S can be used to organize an office.

Following a "cut the fat" theme, learners click on 12 drawings of pigs to read about the principles of lean manufacturing.

Students read about cash flow problems and review suggestions for dealing with them.

Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

Students match images of insects and other pests with their descriptions in this lesson on keeping a food service operation free from contamination.

Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.

This primer introduces the student to the correct method of entering complex numbers into a TI-86 calculator.

In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.

Students complete a questionnaire to help identify their readiness for business ownership.

Learners use trigonometry to calculate angular input forces involving Class 2 mechanical levers.

Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.

Learners read about the process of dividing industrial goods into the categories of entering, foundation, and facilitating.

Learners answer 24 multiple-choice questions regarding quality assurance. Immediate feedback is provided.

Students examine examples for calculation yield, throughput yield, rolled throughput yield, and payback, each of which is used to analyze process performance in a Six Sigma project.

In this interactive object, learners assess their knowledge of 5S, a process for attaining a safe, clean, neat arrangement of the workplace where everything has a specific location and unneeded items are eliminated.