Learners will examine the four steps to listen actively to improve relationships.
Hello, May I Help You?
By Rosie Bunnow
Learners access information on telephone techniques in the workplace and create customer focused responses.
By Laurie Jarvis
In this learning activity you'll complete a job application and learn why each section is important.
Thinking About the Topic: Considering Your Purpose for Writing
By Deborah Seline
In this learning activity you'll review the four main purposes for writing documents: expressive, literary, persuasive, and reality.
Class 2 Levers: Force Input Angles
By James Bourassa, John Rosz
Learners use trigonometry to calculate angular input forces involving Class 2 mechanical levers.
By Barbara Liang, Andrea Krabbe
Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
IT Stress Management - Root Cause
In this learning activity you'll explore how finding and understanding the root cause of stressors can help reduce stress in your life.
By Elizabeth Jones
Observe disorganization in an office setting and choose solutions to the problems as if playing the board game "Clue."
Communicating in the Workplace
By Jennifer Heinritz
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
Intercultural Communication: Gestures
The learner will recognize common gestures and identify the meanings associated with those gestures.
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