In this learning activity you'll create a focused speech topic by using a focused pyramid.

In this learning activity, you'll identify the three types of sexual harassment.

In this learning activity you'll be explore independent and cooperative learning strategies to support retention of the material.

In this learning activity you'll complete a skill-building exercise identifying effective nonverbal behavior.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Soft Skills

Test your knowledge of soft skills needed for any job you get!