Learn the definition of perception, its process and how it affects communication

The learner reads a description of what it means to listen respectively. He or she then writes a brief action plan for becoming a better listener.

In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.

Observe disorganization in an office setting and choose solutions to the problems as if playing the board game "Clue."

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.

In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

In this interactive object, learners read the definitions of terms related to moral and ethical principles. They then use a process to analyze an ethical dilemma in a health care setting.

In this learning activity you'll examine strategies to help you deal with tricky personal and business communication situations.

Conflict Resolution-Crossword

Determine if the example given is internal or external conflict.

Lesson 2: The Process of Change

English 7