In this learning activity you'll create a focused speech topic by using a focused pyramid.

Learners examine seven basic human limitations that prevent people from seeing or understanding the world with total clarity. In an interactive exercise, learners identify ways to overcome those barriers to critical thinking.

In this learning activity you'll review the selection stage in the perception process and apply the information to complete an activity.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.

11.12

Match the Chapter 10 vocab. words with their definitions.

Basics of business

This a supplementary learning assessment for Module 1: Going Beyond Words