Learners apply self-speak, evaluate their self-messages, and revise their internal statements with more positive wording.

The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.

This interactive activity represents the grid modeling technique, a heuristic model for choosing a centralized location for a manufacturing or distribution center within a supply chain network. The formula calculates a central point between the suppliers and the markets. This object requires the latest version of Flash Player.

In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Identify what is being asked.

i mesi dell'anno

Example for professional development

Soft Skills