Learners write an account of a workplace incident and evaluate statements for objectivity.

Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.

Learners listen to five statements and then enter comments about each message’s tone, inflection, and pauses. This activity has audio content.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Soft Skills

Test your knowledge of soft skills needed for any job you get!