Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
In this learning object, learners will follow the illness of an 83-year-old woman, noting changes in her condition and ordering the appropriate medical imaging studies needed to inform her physicians about both her progress and her treatment options.
Learners study the operation of the retro-reflective optical sensor, along with the guidelines that should be followed regarding the target size, reflector size, alignment, and the reflectivity of the target.
This animated guide presents an FAA map and aerial photos showing various areas of interest to student pilots enrolled in flight training at FVTC Aviation at Wittman Regional Airport in Oshkosh, WI. The airport is the site of the annual Experimental Aircraft Association's AirVenture Oshkosh. This object has sound.