Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
In this learning object, learners will follow the illness of an 83-year-old woman, noting changes in her condition and ordering the appropriate medical imaging studies needed to inform her physicians about both her progress and her treatment options.
Learners study the operation of the retro-reflective optical sensor, along with the guidelines that should be followed regarding the target size, reflector size, alignment, and the reflectivity of the target.
Learners study animations to see the connection between temperature and resistance as they examine the operation of an RTD. A table is used to convert resistance readings to the corresponding temperatures. A brief quiz completes the activity.