THE MIS-EDUCATION OF THE NEGRO (Chapter 11) by Dr. Carter G. Woodson
If we can finally succeed in translating the idea of leadership into that of service, we may soon find it possible to lift the Negro to a higher level. Under leadership we have come into the ghetto: by service within the ranks we may work our way out of it. Under leadership we have been constrained to do the biddings of others; by service we may work out a program in the light of our own circumstances
Learners answer 20 questions related to providing responsible customer service. The questions are presented in a game show format, and immediate feedback is provided. A final score is given at the end of the activity.