This activity is cognitive. Learners will actively listen to a story activated by the computer. Then learners will take a quiz on their comprehension. Lastly, learners will compare their chosen answers against the answer key to determine how well they really did "actively" listen. (Credit given to Tom E. Wirkus, University Of Wisconsin-LaCrosse for this activity.)
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.
The learner will gain an understanding of the inner workings of the cycloidal gear drive while watching a video and listening to an explanation of its features.
Learners read and listen to phrases in Mandarin Chinese that would be part of directions to common locations. Additional vocabulary words related to forms of transportation are also presented.
Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.