In this interactive lesson, learners read and hear instructions for sending an e-mail. Steps are given for composing an e-mail message and for sending it. Students have an opportunity to write their own messages. A quiz follows the instruction.
Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.