Are you connected to your phone? We all know how convenient they have become. Nearly all of our tasks from banking, shopping, working, and learning can be done using our device. If we aren't careful, our relationships can suffer. How much do you know about SmartPhones and Relationships?
Have U "Herd" about these conditions of the Human Ear? Build your own band from a herd of mutant cows while reviewing conditions of the ear! Loss of hearing happens slowly and can go unnoticed. If you have trouble hearing on the phone, hearing birds, or work in a loud noisy environment. Get your hearing checked.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.