The learner will understand how to write an effective business email.

Writing Effective Business Emails

Question 1 of 10

Writing Effective Business Emails

Correct!

Writing an effective, professonal email makes you:

Correct Answer

A valued employee

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Question 1 of 10

Writing Effective Business Emails

Incorrect

Writing an effective, professonal email makes you:

Your Answer

Correct Answer

A valued employee

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

When beginning a business email, you should first:

Correct Answer

Verify you have the right email addresses and enter them correctly

Explanation:

Verifying the address ensures the right person will receive the email.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

When beginning a business email, you should first:

Your Answer

Correct Answer

Verify you have the right email addresses and enter them correctly

Explanation:

Verifying the address ensures the right person will receive the email.

 Next Question
Question 1 of 10

Writing Effective Business Emails

If people do not want their email address listed in the email, you should:

Question 1 of 10

Writing Effective Business Emails

Correct!

If people do not want their email address listed in the email, you should:

Correct Answer

Use the blind copy or BCC function

Explanation:

Some people are protective of their privacy and don't want their email address listed.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

If people do not want their email address listed in the email, you should:

Your Answer

Correct Answer

Use the blind copy or BCC function

Explanation:

Some people are protective of their privacy and don't want their email address listed.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Question 1 of 10

Writing Effective Business Emails

Correct!

Using "Hi" in the subject line can indicate:

Correct Answer

The email is a low-priority

Explanation:

The word "Hi" in the subject line suggests an informal message that is not important.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

Using "Hi" in the subject line can indicate:

Your Answer

Correct Answer

The email is a low-priority

Explanation:

The word "Hi" in the subject line suggests an informal message that is not important.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

The subject line should contain what kinds of words?

Correct Answer

Action-oriented words that are specific and state a purpose

Explanation:

If the subject line contains action-oriented words that are specific and state a purpose, the recipient is more likely to read the message in a timely manner. 

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Question 1 of 10

Writing Effective Business Emails

Incorrect

The subject line should contain what kinds of words?

Your Answer

Correct Answer

Action-oriented words that are specific and state a purpose

Explanation:

If the subject line contains action-oriented words that are specific and state a purpose, the recipient is more likely to read the message in a timely manner. 

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

How should you start your email message?

Correct Answer

Start with a respectful greeting, such as Mr., Ms, or Dr., followed by the recipient's last name. If you know the individual personally, you may use a first name.

Explanation:

The opening salutation should be a business greeting but should not use the word "Dear" because it is not a formal business letter.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

How should you start your email message?

Your Answer

Correct Answer

Start with a respectful greeting, such as Mr., Ms, or Dr., followed by the recipient's last name. If you know the individual personally, you may use a first name.

Explanation:

The opening salutation should be a business greeting but should not use the word "Dear" because it is not a formal business letter.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

What type of paragraphs should be used in an effective business email?

Correct Answer

All the above

Explanation:

Paragraphs in a business email should provide details but get to the point quickly. They should be focused on the topic and provide a frame of reference.

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Question 1 of 10

Writing Effective Business Emails

Incorrect

What type of paragraphs should be used in an effective business email?

Your Answer

Correct Answer

All the above

Explanation:

Paragraphs in a business email should provide details but get to the point quickly. They should be focused on the topic and provide a frame of reference.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

When writing a business email, why is it not effective to put words in all caps?

Correct Answer

It can create the wrong impression to the recipient

Explanation:

Using all capital letters gives the impression the writer is shouting or angry about something.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

When writing a business email, why is it not effective to put words in all caps?

Your Answer

Correct Answer

It can create the wrong impression to the recipient

Explanation:

Using all capital letters gives the impression the writer is shouting or angry about something.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

When should text message icons or abbreviations such as LOL and OMG be used in an email?

Correct Answer

When it is a personal email and not a business email

Explanation:

Although business emails are less formal than business letters, they are not personal emails and should remain professional without text abbreviations, icons, or colored print.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

When should text message icons or abbreviations such as LOL and OMG be used in an email?

Your Answer

Correct Answer

When it is a personal email and not a business email

Explanation:

Although business emails are less formal than business letters, they are not personal emails and should remain professional without text abbreviations, icons, or colored print.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

What step should be taken when attaching a file to a business email?

Correct Answer

Mention in the email that a file is attached and state the number of attachments

Explanation:

It is a good practice to alert the recipient that there is an attachment and how many files are attached. A pdf is the preferred type of file to attach.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

What step should be taken when attaching a file to a business email?

Your Answer

Correct Answer

Mention in the email that a file is attached and state the number of attachments

Explanation:

It is a good practice to alert the recipient that there is an attachment and how many files are attached. A pdf is the preferred type of file to attach.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

The closing paragraph should include what types of items?

Correct Answer

A positive statement and the opportunity for the recipient to ask questions

Explanation:

The closing paragraph should provide the opportunity for the recipient to reply with questions if necessary and should include a positive comment to keep the lines of communication open. 

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

The closing paragraph should include what types of items?

Your Answer

Correct Answer

A positive statement and the opportunity for the recipient to ask questions

Explanation:

The closing paragraph should provide the opportunity for the recipient to reply with questions if necessary and should include a positive comment to keep the lines of communication open. 

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

Business emails should end with what important pieces of information?

Correct Answer

The sender's name, title, and contact information

Explanation:

By providing your name and contact information, the recipient will have that information readily available and will know how to contact you.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

Business emails should end with what important pieces of information?

Your Answer

Correct Answer

The sender's name, title, and contact information

Explanation:

By providing your name and contact information, the recipient will have that information readily available and will know how to contact you.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Which of the following salutations or greetings is the correct way to begin a business email to an individual?

Question 1 of 10

Writing Effective Business Emails

Correct!

Which of the following salutations or greetings is the correct way to begin a business email to an individual?

Correct Answer

Dr. Jones,

Explanation:

Although you don't need to use the word "Dear" at the beginning of a business email, the email should start with a salutaton of Mr., Ms., or Dr. to show it's a business and not a personal message.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Incorrect

Which of the following salutations or greetings is the correct way to begin a business email to an individual?

Your Answer

Correct Answer

Dr. Jones,

Explanation:

Although you don't need to use the word "Dear" at the beginning of a business email, the email should start with a salutaton of Mr., Ms., or Dr. to show it's a business and not a personal message.

 Next Question
Question 1 of 10

Writing Effective Business Emails

Correct!

Which email statement has a professional tone and specific information?

Correct Answer

The RFP is due on Tuesday, March 16, and will need to be sent by certified mail.

Explanation:

An effective, professional email includes specific information. When writing an email, read it twice to check for any typos or misspelled words.

 Finish
Question 1 of 10

Writing Effective Business Emails

Incorrect

Which email statement has a professional tone and specific information?

Your Answer

Correct Answer

The RFP is due on Tuesday, March 16, and will need to be sent by certified mail.

Explanation:

An effective, professional email includes specific information. When writing an email, read it twice to check for any typos or misspelled words.

 Finish
Question 1 of 10
Writing Effective Business Emails

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Published
4/20/2015
Last Updated
4/20/2015
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Writing Effective Business Emails by Fox Valley Technical College is licensed under a Creative Commons Attribution 3.0 Unported License.