Learners view a heijunka box and read how this tool is used for scheduling production in a pull system.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

You'll understand how to use a run chart to describe a manufacturing problem.

In this interactive object, instructors use an extensive inventory to assess their beliefs and uses of assessment. The inventory is based on the work of educators supported by the American Association of Higher Education Assessment Forum in 1996.

In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.

The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.

Learners evaluate how well a set of directions instructs a person about to perform a task for the first time. The focus is on avoiding assumptions.

Learners apply knowledge about how productivity is reflected in people, processes, and goals.

Quality & Safety

TYPE OF WASTE IN LEAN

Learn basic facts about chicken processing!

Quality and Environmental Cost Management