Learners will examine the four steps to listen actively to improve relationships.

Learners are shown the effect that too much stress can have on various parts of the body.

Students complete an exercise to help determine the profile of customers who would use their businesses.

In this interactive and animated object, learners apply the Law of Cosines to determine forces using a TI-86 calculator.

In this interactive object, instructors use an extensive inventory to assess their beliefs and uses of assessment. The inventory is based on the work of educators supported by the American Association of Higher Education Assessment Forum in 1996.

The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.

Learners examine ways to eliminate or minimize the wastes found in business processes. A matching exercise completes the activity.

Learners read how Total Productive Maintenance can prevent breakdowns, defects, and a variety of other losses.

Learners read about the characteristics of a lean/six sigma culture.

to practise to be

Identifying differences

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