In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

In this interactive object, learners assess their knowledge of 5S, a process for attaining a safe, clean, neat arrangement of the workplace where everything has a specific location and unneeded items are eliminated.

Students review the conditions for giving statements of praise in a way that will motivate employees. They then practice writing these kinds of statements.

Learners review office processes to find ways to save time.

In this learning activity you'll examine how a large computer network is configured.

In this learning activity you'll discover how to calculate the best priced items and improve your financial literacy.

Students use the pyramid method to solve percent problems. The pyramid grid provides a visual way to set up the equation.

Learners hear examples of customer focused responses to upset callers. They then practice rewording negatively phrased responses by employees.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Identify the type of statistics that can answer the following problems

Figure out why these things aren't working.

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TYPE OF WASTE IN LEAN