The learner will understand how to write an effective business email.
What step should be taken when attaching a file to a business email?
What step should be taken when attaching a file to a business email?
Mention in the email that a file is attached and state the number of attachments
It is a good practice to alert the recipient that there is an attachment and how many files are attached. A pdf is the preferred type of file to attach.
What step should be taken when attaching a file to a business email?
Mention in the email that a file is attached and state the number of attachments
It is a good practice to alert the recipient that there is an attachment and how many files are attached. A pdf is the preferred type of file to attach.
When beginning a business email, you should first:
When beginning a business email, you should first:
Verify you have the right email addresses and enter them correctly
Verifying the address ensures the right person will receive the email.
When beginning a business email, you should first:
Verify you have the right email addresses and enter them correctly
Verifying the address ensures the right person will receive the email.
How should you start your email message?
How should you start your email message?
Start with a respectful greeting, such as Mr., Ms, or Dr., followed by the recipient's last name. If you know the individual personally, you may use a first name.
The opening salutation should be a business greeting but should not use the word "Dear" because it is not a formal business letter.
How should you start your email message?
Start with a respectful greeting, such as Mr., Ms, or Dr., followed by the recipient's last name. If you know the individual personally, you may use a first name.
The opening salutation should be a business greeting but should not use the word "Dear" because it is not a formal business letter.
Using "Hi" in the subject line can indicate:
Using "Hi" in the subject line can indicate:
The email is a low-priority
The word "Hi" in the subject line suggests an informal message that is not important.
Using "Hi" in the subject line can indicate:
The email is a low-priority
The word "Hi" in the subject line suggests an informal message that is not important.
The closing paragraph should include what types of items?
The closing paragraph should include what types of items?
A positive statement and the opportunity for the recipient to ask questions
The closing paragraph should provide the opportunity for the recipient to reply with questions if necessary and should include a positive comment to keep the lines of communication open.
The closing paragraph should include what types of items?
A positive statement and the opportunity for the recipient to ask questions
The closing paragraph should provide the opportunity for the recipient to reply with questions if necessary and should include a positive comment to keep the lines of communication open.
If people do not want their email address listed in the email, you should:
If people do not want their email address listed in the email, you should:
Use the blind copy or BCC function
Some people are protective of their privacy and don't want their email address listed.
If people do not want their email address listed in the email, you should:
Use the blind copy or BCC function
Some people are protective of their privacy and don't want their email address listed.
Business emails should end with what important pieces of information?
Business emails should end with what important pieces of information?
The sender's name, title, and contact information
By providing your name and contact information, the recipient will have that information readily available and will know how to contact you.
Business emails should end with what important pieces of information?
The sender's name, title, and contact information
By providing your name and contact information, the recipient will have that information readily available and will know how to contact you.
Writing an effective, professonal email makes you:
Writing an effective, professonal email makes you:
A valued employee
Writing an effective, professonal email makes you:
A valued employee
Which of the following salutations or greetings is the correct way to begin a business email to an individual?
Which of the following salutations or greetings is the correct way to begin a business email to an individual?
Dr. Jones,
Although you don't need to use the word "Dear" at the beginning of a business email, the email should start with a salutaton of Mr., Ms., or Dr. to show it's a business and not a personal message.
Which of the following salutations or greetings is the correct way to begin a business email to an individual?
Dr. Jones,
Although you don't need to use the word "Dear" at the beginning of a business email, the email should start with a salutaton of Mr., Ms., or Dr. to show it's a business and not a personal message.
Which email statement has a professional tone and specific information?
Which email statement has a professional tone and specific information?
The RFP is due on Tuesday, March 16, and will need to be sent by certified mail.
An effective, professional email includes specific information. When writing an email, read it twice to check for any typos or misspelled words.
Which email statement has a professional tone and specific information?
The RFP is due on Tuesday, March 16, and will need to be sent by certified mail.
An effective, professional email includes specific information. When writing an email, read it twice to check for any typos or misspelled words.
The subject line should contain what kinds of words?
The subject line should contain what kinds of words?
Action-oriented words that are specific and state a purpose
If the subject line contains action-oriented words that are specific and state a purpose, the recipient is more likely to read the message in a timely manner.
The subject line should contain what kinds of words?
Action-oriented words that are specific and state a purpose
If the subject line contains action-oriented words that are specific and state a purpose, the recipient is more likely to read the message in a timely manner.
When should text message icons or abbreviations such as LOL and OMG be used in an email?
When should text message icons or abbreviations such as LOL and OMG be used in an email?
When it is a personal email and not a business email
Although business emails are less formal than business letters, they are not personal emails and should remain professional without text abbreviations, icons, or colored print.
When should text message icons or abbreviations such as LOL and OMG be used in an email?
When it is a personal email and not a business email
Although business emails are less formal than business letters, they are not personal emails and should remain professional without text abbreviations, icons, or colored print.
What type of paragraphs should be used in an effective business email?
At least one paragraph should refer to the last communication and provide details in case the recipient doesn't recall the issue
All the above
Short, non-chatty paragraphs that communicate the purpose for the email
Paragraphs that get to the point quickly and describe the action or information needed
What type of paragraphs should be used in an effective business email?
All the above
Paragraphs in a business email should provide details but get to the point quickly. They should be focused on the topic and provide a frame of reference.
What type of paragraphs should be used in an effective business email?
All the above
Paragraphs in a business email should provide details but get to the point quickly. They should be focused on the topic and provide a frame of reference.
When writing a business email, why is it not effective to put words in all caps?
When writing a business email, why is it not effective to put words in all caps?
It can create the wrong impression to the recipient
Using all capital letters gives the impression the writer is shouting or angry about something.
When writing a business email, why is it not effective to put words in all caps?
It can create the wrong impression to the recipient
Using all capital letters gives the impression the writer is shouting or angry about something.
You have answered 5 of 10 questions correctly.
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