Where in DPI can I find available speeds on an account?
How do I add an authorized user to an account?
What type of order do I use to transfer service to a new address in the same city?
What type of order do I use to transfer service to a new address in a different city and state?
Can I send a customer a copy of their bill?
Before opening a customer's account, I have to validate it. What are things that can be used for this?
What tab can I find charges, credits, and general billing information?
Where can I find ticket information, ticket numbers, and other orders a customer has on their account?
I found a ticket on an account, but the notes arent clear in HUB. Is there somewhere else I can find the ticket information and help the customer find where their tech went?
How do I do a change order in HUB?
A customer calls because her internet is out, how do I help?
A customer's account is disconnected for non-payment, where do I send them?
A customer wants to remove their phones, but upgrade the internet, how do I help?
A customer calls in to pay thier deposit to have service connected, who do I transfer to?
What is the max amount of time a customer should be on hold? How can I avoid a lengthy call being on hold?
how do I get to Sterling CRM?
In Sterling CRM, how can I find the pricing for upgrades?
How can I set up a vacation order?
A customer calls in because they want to adjust tv channels, how do you check to make sure they can get what they want?