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Client Care Flashcards

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Match the answer to the question.

charlibignell
Created Date 09.07.20
Last Updated 09.08.20
Viewed 1 Times
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Topics of this game:
  • During a converation, what percentage of what we are communicating comes from the tone we use?
  • Which one of the following is considered to be a type of multimedia communication?
  • Which one of the following is an example of negative body language?
  • Which one of the following is an example of negative behaviour?
  • When you give instructions you should…
  • Which one of the following is an example of an open question?
  • In relation to the storage of record cards, the Data protection Act applies to records that are:
  • A client complains that they were sold a moisturiser that had already been opened. Who should the client be referred to?
  • Which one of the following would not be required on a consultation card?
  • Where is the best place to carry out a consultation?