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Refunds and Exchanges

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sfc training

edgom
Created Date 04.26.21
Last Updated 04.27.21
Viewed 18 Times
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Topics of this game:
  • What to do if a customer calls in to exchange their shoes?
  • Are we allowed to do exchanges on corporate accounts?
  • what if a customer does not have the IN# and wants to exchange their shoes?
  • How much is the restocking fee for a refund on a retail account?
  • What to do if a customer does not have a box to return some shoes?
  • How long will it take for customers to have their money back once they request a refund and the returned shoes get to the Warehouse?
  • When do we charge a restocking fee?
  • Where can customers obtain return labels for exchanging their shoes?
  • How much do customers pay for the return labels?
  • Is it true that the SFC website displays the additional charges for exchanges when the new shoes are more expensive or cheaper?
  • What can customers do only once during the warranty period?
  • Is there any way that customers can take shoes to the warehouse and request a bigger size?
  • Mention the following information to a customer when doing a refund:
  • A customer in the city of Oahu, HA wants to exchange their shoes. what do you do?
  • What is a restriction when exchanging shoes paid with PayPal?
  • How do we return money to Retail Customers?
  • CM 10369158. How will employee Samuel Walls will receive the money back for the shoes that he returned?
  • According to Bank of Information- Art​icle Refunds for PDP orders, how do you differentiate if a refund for a payroll deduction order was done with a check to employee or the money sent to the company?