Steps for Handling Customer Complaints
Sales - I
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- Which step of handling customer complaints is this - Be attentive and courteous, no matter what the customer’s attitude is. Do not argue with him/her.
- Which step of handling customer complaints is this - Let the customer know that you appreciate hearing about the problem so that you can resolve it and prevent other customers from experiencing it in the future.
- Which step of handling customer complaints is this - To show the customer that you understand the problem, restate the complaint to her/him in your own words, making sure to include all relevant facts.
- Which step of handling customer complaints is this - Decide if the complaint is justified and how you can best resolve the situation.
- Which step of handling customer complaints is this - State the specific policy and explain how it applies to this situation.
- Which step of handling customer complaints is this - Explain your plan of action to the customer as soon as possible.
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