“Hi, I’m calling to see what my insurance will cover for Rinvoq, my doctor just wrote me a prescription for that, but I don’t know how much it will be.”
“So, I just need to know where I can get my Humira… I went to Walgreens but it’s not in stock and they said something about a specialty pharmacy, but I don’t know what that means.”
“I just got prescribed Skyrizi but I’m worried about how much it will cost, can you help me with that? I also don’t even know where to get it filled.
“I just called my pharmacy insurance to figure out what my copay is going to be for Humira, and it’s pretty expensive. The rep mentioned something about a manufacturer copay card"
“I just got back from my doctor, and she said something about a savings card, can you tell me about that and how I can get one?”
“Hello, someone from your company left me a voicemail saying I should call back because they didn’t have my insurance information, and I have that now.”
“Howdy, I got a call from one of your people and they told me I needed to get my medication filled at Caremark Specialty Pharmacy, but I can’t find their number… can you help me?”
“Hi there, so I got new insurance at work, and I’m just worried my savings card won’t work… can you check?”
“Good afternoon, I’m calling from Humana Specialty Pharmacy, and I have a patient that could use a savings card. Can you issue one for them, please?”
“Hi there, I’m calling to speak to my nurse ambassador, but I forgot her name; can you get me to her?”