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Topics of this game:
- Can Mystery Shopping be classified as a method of gauging customer experience where individuals are recruited to portray actual customers that shop at a store?
- Are Mail surveys investigations into the opinions or experience of (a group of people) by asking them questions?
- Are Angry Customers and Assertive Customers the same?
- Should you be disrespectful to an angry customer?
- Does an open-ended question require a yes or no answer?
- Is fidgeting a negative body gesture?
- Is acknowledging the customer's request a good way to say no to the customer?
- Is overall satisfaction of goods be a customer requirement?
- Is nodding in conversation show understanding?
- Is avoiding eye contact a way to show you are attentive?
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