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Building Relationships with Customers

Learn about building relationships with customers and partners.

TBaeten
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Created Date 07.20.15
Last Updated 07.21.15
Viewed 404 Times
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Topics of this game:
  • As a generalized rule: clients, customers, and partner organizations prefer to work with people they know and trust.
  • Good relationships are the foundation for successful project fundings and contract opportunities.
  • Building relationships using email or phone calls are just as effective as those built through face-to-face interactions.
  • Relationship building requires being a good listener as well as a good learner.
  • Contact should be made with potential clients when there is a current opportunity for funding or they're issuing a RFP.
  • What is the key to developing effective and successful relationships?
  • The _____ impression you make on a client is critical to developing a continuing relationship.
  • Client's want to work with people who can ________ problems.