I should start my coverage presentation off with a confident opening phrase, which answer below is NOT a confident opening phrase.
The guest says: What is that? After you suggested the Complete Protection Package, you should :
After I acknowledge the guests question or objection I should give the guests our ten second message. Then, you should end with a benefit statement. Which is the BEST statement below?
Practice with your CM, DM, SPM or Manager. Click which person you should practice the opening phrase, acknowledgement of question or objection, 10 second message and benefit statement.
The customer says They have their own insurance. We should:
Always drop to 2nd offer than includes our Loss Damage Waiver and at least one other product. What does LDW cover?
After you drop down to 2 products you should end with a benefit statement. Which is better?
On a scale from 1-5 how confident are you in your coverage sales process?
Here is a Demonstration:
You: You'll want the Complete Protection Package.
Guest: NO that's ok
You: Acknowledge + 10 second message + Benefit statement
Guest: that's ok I have my own insurance
You: Acknowledge, drop down to two products + ...