Managing Communication
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Topics of this game:
- On average, what percentage of the day do managers typically spend communicating?
- Attitudes, knowledge, values and background can lead to errors in understanding messages sent by managers
- Telephone calls, emails, reports and meetings are all forms of?
- ___________ may occur during the process of encoding and decoding communication between managers and employees.
- A manager must first ___________ the message, and transmit it via a communication channel.
- Managers should distribute all information they receive to their staff.
- After a manager sends a message, the employee must then ______________ it in order to interpret it.
- _________ is then sent back by the employee to the manager as a confirmation of understanding.
- Planning is a key part of the communication process.
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