APR 8 Call Topic: Buyers Remorse DOA Customer Repair
Buyers Remorse DOA Customer Repair
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Topics of this game:
- Which is needed to validate a hardware return?
- What must be returned with device?
- What documentation must be sent with DOA to Service Center?
- Where does the member go to get their refund money after giving them the return invoice?
- Where / how do you send DOA / Returns?
- Within how many days can you return a device?
- What is the correct section to place a return / DOA in RQ before transferring to Service Center?
- Where do you create a service request?
- How do you process out a loaner device?
- How much of a deposit is required to give out loaner?
- How do you close a service request?
- How many cash cards does the member have to return?
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