M&I Customer Service
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Topics of this game:
- What websites should you be logged into so you can view Mandi orders?
- When creating an Install, do you need to select the correct window names and qty?
- The customer picked 3 preference times and dates. Are the appointment dates guaranteed for the customer?
- How long does the customer have to wait to be confirmed for scheduling?
- Where do you find the install only button?
- The customer would like to SG their order after the install is complete. Would you send the tech back out free of charge or charge the customer for the remake installation?
- Can the customer set up their install before the product arrives?
- What should you do if the customer needs to reschedule?
- The customer did not get a measure service but is looking for an installer to install their Blinds.com products. Can you schedule an install appointment for the customer?
- What do you do if the customer is not satisfied with the service and wants a different provider to come out?
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