Finesse/Expert Notes/ Case Management
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Topics of this game:
- What is the first thing needed to work Finesse?
- What status should you go into prior to logging out of your Finesse?
- What is the difference between the consult and direct transfer button?
- You can not see how many calls are waiting.
- I can show you your past calls
- Where would you look for claimants birth date?
- You will ALWAYS need to transfer a Spanish indicated caller?
- You will not need to change you status to leave for lunch in Finesse.
- How many minutes do you have in wrap up before Finesse will go ready again?
- what status will you show when you have a call coming in?
- What happens if you do not answer a call in three rings?
- If a number is associated with more then one claim all claims will show.
- How do you locate a file when the number does not populate?
- Can you provide information to a spouse that is not listed as contact (POC) on file?
- What number do you dial first to make an outbound call?
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