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“Cardinal Sins” of Beverage Service
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Hospitality & Tourism
What NOT to do when serving Beverages...
By
MJ Tenpas
Created Date 10.01.20
Last Updated 10.02.20
Viewed 3 Times
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Topics of this game:
Chipped glassware
Improper glassware
No fresh glass
Dropping
napkin askew
elbow in the guest’s fac
Inconsistent
speed of the room
Spilling
stirrer or straw
serving wine promptly
Awkward,
wrong drink
stained container
slimy fruit garnish
Dribbling wine
rim of the glass
Resting the wine bottle
Improperly chilled
Popping wine cor
not promptly refilled
Coffee in the sauce
Not refilling
Lukewarm coffee
Not warning about hot
Leaving cans or cartons
Over filling glasses
No Ice in iced tea.
Overly strong or weak
Not offering fresh lemon
Not knowing what brands
guests’ likes and dislik
touch the bowl or rim
Men before women
visually checking on
Vanishing
service table post chk
Incomplete orders
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