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Sales I - 2.02 Explain the Role of Customer Service

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Explain the role of customer service as component of selling relationships

Created Date 04.12.23
Last Updated 04.12.23
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Topics of this game:
  • All activities and benefits provided by a business to its customers to create goodwill and customer satisfaction refers to?
  • Providing quality customer service influences profits in two major ways. Which is not one of the two ways?
  • All of the following are examples of post-sale customer service activities EXCEPT?
  • Quality customer service builds profits through existing customers by generating?
  • All of the following are keys to quality customer service EXCEPT?
  • You can add value to a customer’s experience by suggesting additional products or services that will enhance his/her primary purchase. This is known as?