Topics of this game:
- A friendly greeting
- A polite goodbye
- A way to ask how to best assist the customer
- A phrase that communicates empathy when a customer has a problem
- A polite way to ask the customer to wait on the phone until you are available
- A polite way to let the customer know that you see them when you are busy and will assist them when you are available
- A way to ask the customer if they would like to speak with someone else about the issue
- A polite way to ask the customer if they wanted help with something else
- A way to tell the customer you are available to help them even if they do not need help right now
- A polite, and appropriate, compliment
