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Service Now Review

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Service Now Review

ShannonWisotzkey
Created Date 08.05.21
Last Updated 08.11.21
Viewed 2 Times
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Create multiple-choice games on Wisc-Online and play them on our Chakalaka mobile app!

But that's not all! Explore educational games created by others. Simply search by category or enter agame code number and dive into a world of learning and fun.

Download the Chakalaka mobile app here:
Topics of this game:
  • Cases are created and worked in the ______.
  • Open cases waiting to be worked are found under the_____
  • You can filter your list view by clicking the _____icon to edit the filter.
  • You can save your filter as a _______ by selecting the _____ icon then selecting ______.
  • When you are waiting for a TM to respond you place the case in a _____ state.
  • All notes added to cases should be entered in as ______ unless you are communicating directly to the TM.
  • To respond to a TM email that came in as a guest you must ______.
  • ___________ can be entered into emails to provide responses to common email inquiries and to add your signature.
  • Whenever assigning a case to another group or TM you must always include a ________.
  • Chats are opened from the _______ in the filter navigator. They are currently not in the __________.
  • To answer a chat ______________.
  • When you create a case from a chat _________ and all future chat communications are automatically uploaded to the case.
  • Always _________ before closing a chat.