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Topics of this game:
- Where in DPI can I find available speeds on an account?
- How do I add an authorized user to an account?
- What type of order do I use to transfer service to a new address in the same city?
- What type of order do I use to transfer service to a new address in a different city and state?
- Can I send a customer a copy of their bill?
- Before opening a customer's account, I have to validate it. What are things that can be used for this?
- What tab can I find charges, credits, and general billing information?
- Where can I find ticket information, ticket numbers, and other orders a customer has on their account?
- I found a ticket on an account, but the notes arent clear in HUB. Is there somewhere else I can find the ticket information and help the customer find where their tech went?
- How do I do a change order in HUB?
- A customer calls because her internet is out, how do I help?
- A customer's account is disconnected for non-payment, where do I send them?
- A customer wants to remove their phones, but upgrade the internet, how do I help?
- A customer calls in to pay thier deposit to have service connected, who do I transfer to?
- What is the max amount of time a customer should be on hold? How can I avoid a lengthy call being on hold?
- how do I get to Sterling CRM?
- In Sterling CRM, how can I find the pricing for upgrades?
- How can I set up a vacation order?
- A customer calls in because they want to adjust tv channels, how do you check to make sure they can get what they want?
- Where can I add or remove caller ID?
