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Provalus Troubleshooting Steps

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Place the below steps into order

Created Date 11.10.22
Last Updated 11.10.22
Viewed 1 Times
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Topics of this game:
  • Gathering as much information as possible about the issue.
  • See if you are able to duplicate the issue yourself.
  • Determine how severe the issue is and the impact to the client.
  • Deduce what the symptoms of the issue are.
  • Check knowledge base articles and search online for help.
  • Prepare to implement any potential solutions.
  • Consider pros and cons of each theory to determine which will be the best fit.
  • Apply the corrective actions to the issue.
  • Make sure the issue is resolved before fully.