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Chapter 3 - IT Customer Service
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IT Support
Word game for Chapter 3 Information Technology Customer Service.
By
Vicki Sahr
Created Date 09.03.19
Last Updated 09.04.19
Viewed 8 Times
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Topics of this game:
an image of a document that is electronically transmitted via telephony
a measure of the effect an incident or problem is having on processes
a category that defines the relative importance of an incident or problem
a line (waiting to be processed)
a standard set of text and behaviors
a record stored in a database that contains details
a measure of time until an incident or problem has an impact
a rating scale of importance
a temporary way to circumvent the impact of an incident or problem
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