Chapter 3 - IT Customer Service
Word game for Chapter 3 Information Technology Customer Service.
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Topics of this game:
- an image of a document that is electronically transmitted via telephony
- a measure of the effect an incident or problem is having on processes
- a category that defines the relative importance of an incident or problem
- a line (waiting to be processed)
- a standard set of text and behaviors
- a record stored in a database that contains details
- a measure of time until an incident or problem has an impact
- a rating scale of importance
- a temporary way to circumvent the impact of an incident or problem
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