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Chapter 3 - IT Customer Service

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Word game for Chapter 3 Information Technology Customer Service.

Created Date 09.03.19
Last Updated 09.04.19
Viewed 8 Times
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Topics of this game:
  • an image of a document that is electronically transmitted via telephony
  • a measure of the effect an incident or problem is having on processes
  • a category that defines the relative importance of an incident or problem
  • a line (waiting to be processed)
  • a standard set of text and behaviors
  • a record stored in a database that contains details
  • a measure of time until an incident or problem has an impact
  • a rating scale of importance
  • a temporary way to circumvent the impact of an incident or problem