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Chapter 6 - IT Customer Service

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Used for vocabulary review.

Created Date 10.25.19
Last Updated 10.25.19
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Topics of this game:
  • A technique performed by a group to generate ideas for solving problems
  • A diagram that shows the sequence of tasks that occur in a process
  • A customer request for information
  • The activities that inform all stakeholders about the status of incidents
  • The process responsible for managing the life cycle of problems
  • A customer request for instructions
  • A collection of related fields
  • A request to change the production environment
  • The details that describe how an incident was resolved
  • A methodical way of determining why problems occur and ways to prevent them
  • A sign or indication that an incident has occurred
  • A methodical way of determining and forecasting service trends