Chapter 6 - IT Customer Service
Used for vocabulary review.
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Topics of this game:
- A technique performed by a group to generate ideas for solving problems
- A diagram that shows the sequence of tasks that occur in a process
- A customer request for information
- The activities that inform all stakeholders about the status of incidents
- The process responsible for managing the life cycle of problems
- A customer request for instructions
- A collection of related fields
- A request to change the production environment
- The details that describe how an incident was resolved
- A methodical way of determining why problems occur and ways to prevent them
- A sign or indication that an incident has occurred
- A methodical way of determining and forecasting service trends
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