Chapter 7 - IT Customer Service
Used for vocabulary review.
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Topics of this game:
- The total sum of money allocated for a particular purpose.
- An amount paid of the expenditure of something, such as labor.
- A measure of how completely and accurately services are delivered.
- The rules and standards that govern conduct.
- A key or important event in the life of a project.
- A characteristic of how well products or services meet expectations.
- The process of planning and managing a project.
- A description of the work to be done in a project.
- The person who has ultimate authority over a project.
- A short document that formally authorizes a project.
- A measurable goal that a project must achieve to be considered successful.
- A summary of the project and of the business needs for the project.
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