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Chapter 7 - IT Customer Service

Used for vocabulary review.

VickiSahr
Created Date 10.29.19
Last Updated 10.29.19
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Topics of this game:
  • The total sum of money allocated for a particular purpose.
  • An amount paid of the expenditure of something, such as labor.
  • A measure of how completely and accurately services are delivered.
  • The rules and standards that govern conduct.
  • A key or important event in the life of a project.
  • A characteristic of how well products or services meet expectations.
  • The process of planning and managing a project.
  • A description of the work to be done in a project.
  • The person who has ultimate authority over a project.
  • A short document that formally authorizes a project.
  • A measurable goal that a project must achieve to be considered successful.
  • A summary of the project and of the business needs for the project.

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