Client Care Flashcards
Match the answer to the question.
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Topics of this game:
- During a converation, what percentage of what we are communicating comes from the tone we use?
- Which one of the following is considered to be a type of multimedia communication?
- Which one of the following is an example of negative body language?
- Which one of the following is an example of negative behaviour?
- When you give instructions you should…
- Which one of the following is an example of an open question?
- In relation to the storage of record cards, the Data protection Act applies to records that are:
- A client complains that they were sold a moisturiser that had already been opened. Who should the client be referred to?
- Which one of the following would not be required on a consultation card?
- Where is the best place to carry out a consultation?
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