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Topics of this game:
- What is a product called when it meets or exceeds customer expectations?
- When a product has exact conformance to the target value and no tolerance is allowed what level of conformance is that?
- Recalls and warranties fall under what category?
- What hidden quality method assumes that the total failure cost is simply some multiple of measure failure cost?
- What type of quality cost is made available from an organization’s accounting records?
- External failure, internal failure, appraisal, and prevention are categories found on what?
- Quality costs should not exceed?
- Which is a strategy for reducing quality costs?
- True/False: Zero-defects with a robust quality view broadens our view of quality costs.
- Which of the following is used to calculate the quality costs per unit of a firm’s products?
- True/False: Reporting quality costs improves stockholders’ planning, controlling, and decision making.
- Which of the following incorporates best practices in pricing and ensures that your pricing strategies, analytics and pricing processes complement your business strategy?
- ISO 9000 was developed where?
- True/False: ISO 9000 applies to the way in which a company produces its products, not the way it ensures the quality of their products.
- In order for a new program to be initiated it must be;
- The _______ compares the actual quality costs for the period with the budgeted costs.
- ________ is a program in which employees describe problems that interfere with their ability to do the job right the first time.
- True/False: Interim quality standards express quality goals for the year.
- A __________ compares the current actual costs with the costs that would be allowed if the zero-defects standard were being met.
- At the top of the EcoEfficiency Paradigm is
- ______ are costs that come from or may come from poor environmental quality.
- Which of the following is an environmental benefit?
- True/False: Unrealized external failure costs are incurred and paid for by the firm.
- ________ costs include products, processes, and packaging.
- True/False: Packaging is a source of environmental costs.
- ________ is the assignment of all environmental costs, both private and societal, to products called.
- __________ is the assignment of only private costs to individual products
