The Case for Process Improvement: A Financial Example
By James Bork
Students read how profits can be doubled with the elimination of only a fraction of the "waste" in a company's operation.
The Plan-Do-Check-Act Cycle
Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.
The Process Flowchart - an Overview
Students view the steps, symbols, and benefits of creating a process flowchart. They then perform a self-assessment to determine their level of understanding.