Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

In this interactive object, learners identify the feelings and values that motivate them and others to take responsibility for improving ethics in the workplace.

Students read about the key differences between management and leadership activities. In an interactive activity, they identify typical supervisory activities as either management or leadership and respond with their own examples.

This interactive activity represents the grid modeling technique, a heuristic model for choosing a centralized location for a manufacturing or distribution center within a supply chain network. The formula calculates a central point between the suppliers and the markets. This object requires the latest version of Flash Player.

Students view the steps, symbols, and benefits of creating a process flowchart. They then perform a self-assessment to determine their level of understanding.

In this learning activity you'll read descriptions of military standards, ANSI, ISO, calibration system standards and audit system reference standards. These topics would be important for the CQT (certified quality technician).

In this interactive object, learners check their knowledge of concepts related to the cost of ensuring quality in manufacturing as they relate to the categories of appraisal, prevention, internal failures, and external failures.

In this learning activity you'll define and explain the broad steps in achieving quality in an organization.

In this learning object you'll review the basic quality principles of customers, suppliers, customer satisfaction, and customer expectations.

Quality & Safety

TRY TO DISCOVER THE JOB QUALITY ACCORDING TO THE DEFINITION SHOWN.

Quality and Environmental Cost Management

Quality Tools