Five "S" System in Manufacturing
By Weldon Faull
This objects reviews the Five "S" manufacturing system and helps learners to remember the process.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.