By Kaye Krueger
Learners read a brief description of Kaizen and how it helps to eliminate waste in a process.
By Rosie Bunnow
Learners write an account of a workplace incident and evaluate statements for objectivity.
The Rejection Letter
By David Wehmeyer
In this learning activity you'll practice formatting a rejection letter by arranging customer service content.
Dietary Manager Training: Employee Turnover Costs
By Kristy Norenberg
Learners examine the costs of replacing an employee. Using a formula, students calculate these expenses in practice exercises.
By Therese Nemec
In this activity, you'll identify what constitutes harassment and discrimination of a protected class member.
Critical Thinking: Applying Analysis Steps to a Situation (Screencast)
The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.
Marketing Your Changes
By Barbara Liang
Learners explore actions that can be taken to achieve a buy-in from employees when changes are to be made in the workplace. Students then rank the steps in the order that they should be taken.
Records Management: Applying ARMA Rules to Business Filing
By Kim Olson
In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.
Basic Quality Principles: Process for Achieving Quality in an Organization (Screencast)
By Mary Lee Rudnick-Kaun
In this learning activity you'll define and explain the broad steps in achieving quality in an organization.
Value Stream Mapping: Drawing a Current-State Map
Learners follow step-by-step instructions for creating a current-state map to identify how materials and information flow.